Remote Quality Monitoring

Our obsession with Customer Interaction Quality has resulted in a separate niche practice group at ADT – Remote Quality Management.

ADT is the ONLY offshore quality monitoring vendor for a Fortune 200 US Company which has engaged us to monitor their US call centers and provide feedback for compliance to internal processes, best practices and regulatory compliance.

To achieve transparency and flexibility, ADT has built a web application where all the monitoring forms, vendor specific feedback and the actual call are available apart from various customizable reports.

Contact us for a demo of this application and to understand how we can help you reduce your quality management overheads while bringing in best practices.