Product Support Helpdesk

ADT has experience in providing Product Support & Troubleshooting across literally hundreds of product categories. Our Product Support group’s mission is to :

1. Provide SINGLE-call resolution
2. Reduce your internal customer query resolution cost
3. Manage your peak volumes
4. Apply knowledge management tools for adequate customer contact history
5. Provide one window to service all your customer interactions
6. Support your business promotions.To support their Product Support operations at ADT, one of our clients recently engaged ADT IT Group to build, maintain and host a unified CRM system, available at multiple client sites as well as ADT, linked to a centralized database.

Service Offerings

  • Product Help-desk
  • Logistics – Where Is My Order
  • Warranty / replacement support
  • Cross-sell and Up-sell Services
  • Transaction Support & Payment Processing

 

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