Order Taking

ADT handles programs of all size from single items to entire catalogs and process over 3 Million order calls per annum currently. Credit card processing is available and can be facilitated online or via batch processing.

Service levels – We understand that each call contributes to our clients’ top line and adhere to some very strict service level agreements & have invested in an infrastructure to ensure compliance.

Paper & Fax orders – ADT has developed a customized application to process paper & fax orders and export order entry into client applications.

Remote Connectivity – We have the ability to connect into our clients’ applications including legacy main-frame based systems. ADT IT Group has also delivered customized data capture software fitted to a client’s specifications.