Debt Collections

Debt collections is a key focus area for ADT. We work with various lending institutions, debt buyers and premier collection agencies in the US to service the consumer debt collections market. We recover debt in various stages of delinquency including 1st Party, Pre-Charge off, Primary, Mid-Primary, Secondary, Tertiary, Quaternary & Quints and work on products ranging from Bankcards, Retail Charge Cards, Signature and Personal Cards to Lines of Credit, Auto Loans and Telecom.

Intellicom’s debt collection operations have already figured in top debt collection rankings published by some clients. Our partnerships with various leading collection agencies have given us the opportunity to offer the best collection practices in the US worked out of India thus providing a mix of proven processes, scalability and efficiency.

Our services include:

  • Pre and post-charge-off collections
  • Early fraud identification
  • Credit card activation
  • Property recovery
  • Skip-tracing
  • Disaster prevention and recovery
  • Pre-litigation
  • Dormant judgment
  • Pending bankruptcy
  • Small balance
  • Distressed portfolio
  • Early-out collections

Training & Compliance – ADT has a training lab dedicated for Collections Operations and our best-in-class training programs enable collectors to operate professionally and ethically.

Comprehensive knowledge about the clients’ brand values, culture, product and services helps our team achieve business, quality and productivity goals while also reducing delinquency rates and maximizing recovery. All our collectors are FDCPA compliant.