Customer Aquisition and Retention

ADT offers result-oriented & customized Telemarketing programs in a variety of markets ranging from Telecom to Financial Services. We have back-office capabilities for sales verification, order processing and welcome calls as well and are fully compliant to Telemarketing Regulations in the US & the UK.

Telesales Service Offerings

  • Outbound Telesales
  • Inbound Telesales
  • Cross-sell and Up-sell Programs
  • Direct Marketing
  • Data Mining
  • Application Processing
  • Sales Verification

ADT also has an experienced and multi-skilled customer retention and churn management practice. We work with some premier clients typically in business-to-consumer sales space and help them reduce customer churn as well as win-back customers.

Retention Service Offerings

  • Survey to control churn
  • Trend analysis
  • Win-back
  • Periodic ‘Health Check’

 

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